Shipping & Processing

At Bis Blue, every garment is made to order with care and intention. This means we begin production only after your order is placed—helping us reduce waste and ensure each piece is crafted just for you.

Made To Order Process:

 

  1. Order Confirmation
     Once your order is placed, you’ll receive a confirmation email with your order details.

  2. Production Timeline
    Please allow 14 business days from the date of your purchase for us to cut, sew, and finish your garment. Since we produce each item in-house in Los Angeles, this timeline ensures quality craftsmanship and attention to detail.

  3. Shipping Notification
    As soon as your order is complete, you'll receive a shipping confirmation email with tracking information. All orders are shipped via UPS or DHL. Read more about our shipping policy below.

Shipping Methods & Delivery Times

We currently ship domestically via UPS and internationally via DHL Express.

 

Domestic Shipping

  • UPS Ground: 1–5 business days (based on your location)

  • UPS Next Day Air: 1 business day (orders must be placed before 12pm PST

  • Shipping rates are calculated at checkout based on order weight and delivery address.

 

International Shipping

  • DHL Express Worldwide: Typically delivers in 3–7 business days

International shipping rates vary based on destination and order weight and will be displayed at checkout. 

 

Customs, Duties & Taxes

For international orders, customs fees, duties, and taxes may apply upon delivery. These charges are determined by the destination country and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

 

Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can track your shipment through the carrier’s website:

 

Shipping Address Accuracy

Please double-check your shipping address before submitting your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, reshipping will be at the customer's expense.

 

Lost, Delayed, or Damaged Packages

Once your package has been handed off to the carrier, we are not responsible for delays, loss, or damage in transit. If your order is delayed or lost, please contact the carrier first using your tracking number. If further assistance is needed, reach out to our support team at hello@bisblue.com and we’ll do our best to help.

 

Questions? If you have any questions about our shipping & processing policy or need assistance, please contact us at hello@bisblue.com.